Term and Conditions

Welcome to Pro Sound Gears (“we”, “us”, or “our”). These Terms and Conditions govern your use of our website prosoundgears.com and all purchases made through our store. By accessing our site or making a purchase, you agree to be bound by these terms.

1. General Terms

Pro Sound Gears is a professional music equipment retailer specializing in high-quality instruments and gear for working musicians and serious enthusiasts.

2. User Responsibilities

As a valued Pro Sound Gears customer, you agree to:

• Provide accurate and complete information when creating an account or making a purchase
• Review all product specifications before purchasing
• Comply with all applicable laws and regulations regarding musical equipment
• Use professional-grade equipment responsibly and as intended

3. Products and Services

3.1 Product Descriptions

We take pride in offering professional-grade music equipment including:

• Acoustic and electric instruments
• High-end audio equipment and accessories
• Professional sound gear and components

While we strive for accuracy, product colors may vary slightly due to monitor settings. Technical specifications are provided by manufacturers.

3.2 Product Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3.3 Special Order Items

Custom-ordered or special-order items (marked as such on product pages) cannot be returned unless defective.

4. Orders and Payments

4.1 Order Process

Your order represents an offer to purchase which we accept when we ship the item(s). We process orders within 1-2 business days (excluding weekends/holidays).

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store credit card information.

4.3 Pricing

All prices are in USD. We reserve the right to correct pricing errors, even after order confirmation.

5. Shipping and Delivery

5.1 Shipping Options

We offer two shipping methods:

• Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days after shipment
• Free Shipping (orders over $50 via EMS): 15-25 business days after shipment

5.2 International Orders

We currently do not ship to Asia or certain remote regions. International customers are responsible for:

• Customs fees, taxes, or import duties
• Compliance with local laws regarding musical equipment

6. Returns and Refunds

6.1 Return Policy

We stand behind our professional equipment with a 15-day return window from delivery date. To be eligible:

• Items must be unused, in original packaging with all accessories
• Original shipping costs are non-refundable
• Return shipping is the customer’s responsibility

6.2 Non-Returnable Items

For hygiene and quality reasons, these items cannot be returned:

• Brass and woodwind instruments
• Opened/used strings or drumheads
• Custom-ordered items

6.3 Refund Process

Refunds are issued to the original payment method within 3-5 business days after we receive and inspect your return. International refunds may be subject to exchange rate fluctuations.

7. Intellectual Property

All content on prosoundgears.com, including product descriptions, images, and logos, is our property or used with permission. Unauthorized use is prohibited.

8. Liability Limitations

Pro Sound Gears shall not be liable for:

• Any indirect, incidental, or consequential damages
• Issues arising from improper use of professional equipment
• Delays or failures beyond our reasonable control

Our total liability for any claim related to your purchase shall not exceed the purchase price of the item(s).

9. Warranty Information

Most products come with manufacturer warranties. Please contact us at [email protected] for specific warranty claims.

10. Changes to Terms

We may update these terms periodically. The current version will always be posted on our website.

11. Contact Information

For questions about these Terms or your order:

Pro Sound Gears Sales Store
956 Clearview Drive
Denver, US 80265
Email: [email protected]