Welcome to Pro Sound Gears! We’re here to help you with any questions about our premium musical instruments and gear. Below you’ll find answers to our most common questions about products, shipping, payments, and more.

About Our Products

Q: What types of musical instruments do you specialize in?
A: We specialize in premium acoustic instruments including drums, guitars (both acoustic and bass), brass and woodwind instruments, as well as professional audio equipment from top brands like AKG, BOSS, BEHRINGER, and more. Our focus is on quality gear for serious musicians.
Q: Are your instruments new or used?
A: All our products are brand new and come with full manufacturer warranties. We never sell used or refurbished items as new.
Q: Do you offer product demos or sound samples?
A: While we don’t currently offer in-house demos, many of our product pages include links to manufacturer demos and professional reviews to help you make informed decisions.

Ordering & Payments

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard SSL encryption for all transactions and never store your full payment details on our servers.
Q: Can I change or cancel my order after placing it?
A: You can request changes or cancellations within 12 hours of ordering by emailing [email protected]. We process orders quickly to get you your gear fast, so we can’t guarantee changes after this window.
Q: Do you offer payment plans or financing?
A: Currently we don’t offer financing options, but we do keep our prices competitive and offer free shipping on orders over $50 to help make premium gear more accessible.

Shipping & Delivery

Q: How long does shipping take?
A: We process all orders within 1-2 business days. Delivery times then depend on your chosen method:
– Standard Shipping (DHL/FedEx): 10-15 days after dispatch ($12.95 flat rate)
– Free Economy Shipping (EMS): 15-25 days after dispatch (free for orders over $50)
Q: Do you ship internationally?
A: Yes! We ship worldwide to most countries, excluding some remote Asian regions. Our global delivery network ensures your gear arrives safely no matter where you are.
Q: How are my instruments packaged for shipping?
A: Every item is packed by our gear experts using professional-grade materials. Guitars ship in sturdy boxes with extra padding, drums are carefully protected, and all audio equipment is secured to prevent damage during transit.
Q: Will I need to pay customs fees?
A: International customers may be responsible for customs fees which vary by country. Most orders under $800 USD ship duty-free to the US. We recommend checking your country’s import policies.
Q: Can I track my order?
A: Yes! Standard shipping includes full end-to-end tracking, while economy shipping offers basic tracking. You’ll receive your tracking information via email once your order ships.

Returns & Warranty

Q: What is your return policy?
A: We offer a 15-day no-questions-asked return policy. If you’re not 100% satisfied, simply return the item in its original condition within 15 days of delivery for a full refund.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect due to our error. In those cases, we’ll provide a prepaid return label.
Q: How long do refunds take to process?
A: Once we receive your return, refunds are processed within 3-5 business days. The time it takes to appear in your account depends on your payment method.
Q: What about manufacturer warranties?
A: All our products come with full manufacturer warranties. We’ll help facilitate any warranty claims during the coverage period.

Customer Support

Q: How can I contact customer service?
A: Our gear experts are available 24/7 at [email protected]. We typically respond within 4-6 hours, even on weekends.
Q: Do you have a physical store?
A: Our headquarters at 956 Clearview Drive, Denver, US 80265 is primarily for operations, but we may arrange product pickups by appointment. Email us to inquire.
Q: Can I get advice on which gear to choose?
A: Absolutely! Our team includes experienced musicians who can offer personalized recommendations based on your needs and budget. Just email us with details about your musical style, experience level, and what you’re looking to achieve.

Didn’t find your answer here? Our gear experts are always happy to help at [email protected]. We’re committed to helping you find the perfect equipment to bring your musical vision to life!